At Dozo, we want you to love your mattress from the very first night. That’s why we offer a 100 Nights Free Trial , so you can try it at home, worry-free. If you’re not completely satisfied within 100 nights, we’ll arrange a return and give you a 100% refund.
How it works:
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Try it for 100 nights
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Your trial begins from the date of delivery.
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Sleep on it, test it, and see if it’s right for you.
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Condition for returns
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Please keep the mattress in its original condition, with tags, labels, and warranty card intact.
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The mattress must be free from stains, damage, or misuse.
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How to initiate a return/replacement
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Call our customer care team at +91 95133 79744 within your 100-night trial period.
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Our team will note your request, guide you through the process, and arrange a free pickup within the specified time frame.
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Pickup & quality check
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Our pickup partner may conduct an on-site quality check at the time of collection.
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The mattress will also undergo a quality inspection at our warehouse.
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If it passes, we’ll process your refund or replacement.
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In case of replacement, the original mattress will be picked up first, and then the replacement will be shipped,subject to stock availability and serviceability of your location.
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Once approved, refunds will be processed.
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Exceptions
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If the returned mattress fails the quality check (due to damage, stains, or misuse), it will be sent back to you and the trial offer will be void.
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The 100 Nights Trial is applicable only on first purchase of a Dozo mattress and cannot be availed more than once per household.
We want this to be risk-free for you so if it’s not a perfect fit, just give us a call, and we’ll take care of the rest.