This page contains the terms of warranty offered by Wakefit Innovations Limited (formerly known as Wakefit Innovations Private Limited) (hereinafter, “Dozo”, “Wakefit”, “us”, “we” or “our”) and shall form part of the Terms of Services by reference.

We, at Dozo, offer comprehensive warranty on products manufactured and sold by us. The coverage, disclaimers of warranty for each of our product categories are mentioned below and the warranty period for the products, if any is provided in the respective product page, except for warranty period of any component which may be mentioned here below. Any products not expressly covered under any Section of this Warranty policy shall be deemed to be offered for sale without any warranty and we shall not be liable for any claim for such products purchased by you except for any replacement or return policy made available on the product page.

Notwithstanding anything to the contrary anywhere on the website or communicated at any platform you may have purchased our products from, the contents of this page shall solely govern the terms of warranty for the products you purchase from us. We reserve the right to amend the terms of warranty at any time without notice to you.

All warranty claims shall be available to the original purchaser of the Dozo products i.e. the warranty terms are non-transferable or assignable. Warranty shall stand terminated upon you transferring the products to someone else. You may be required by our representatives to present the original invoice (including digital copy) to enable us to accept your warranty claim.

All disputes arising out of these warranty terms shall be subject to the jurisdiction of competent courts in Bangalore, Karnataka.

I. MATTRESSES

This section covers all mattresses sold by Dozo except Roll up mattresses. Roll up mattresses are not offered with any kind of warranty and only replacement may be permitted if provided on the product page. Dozo Mattresses are covered by the following warranty terms:

Only the mattress foam is covered under warranty and outer cover, zipper, runner of a mattress are not covered under the warranty. All roll-packed mattresses may take up to 72 hours to regain their original size with +/- 15mm deviation in length, width & height. Please note that warranty is not available for any shortfall in the measurements up to the tolerance limits mentioned above. For this purpose, measurement must be taken from centre of the Mattress using carpenter tape as per the method informed by our representatives.

What is covered under Warranty:

• Undulations on the mattress surface
• Splits in foam material (and not between layers)
• Shrinkage, sagging or deformity more than 1 inch
• Fungus developing inside the foam layers without external factors

What is NOT covered under Warranty:

• Softening of mattress over the course of use
• Sagging, shrinkage, deformity less than 1 inch
• Shrinkage of mattress corners
• Deformity of mattress corners due to tight bedsheets
• Outer cover, runner or zipper, if any
• Comfort issues

II. WARRANTY SHALL BE RENDERED VOID IF:

• Fabric and foam staining, soiling, fluid penetration, tears or burns
• Use of Mattress on bed that is not structurally capable of holding the mattress or using a mattress over two separate beds
• Unauthorised service i.e. service, cleaning by any person other than Dozo
• Mattress kept in unhygienic or unsanitary conditions
• Fungus developing inside the foam layers due to product coming in contact with external fluids
• Damage of product due to misuse and abuse
• Damage caused by misuse, abuse, neglect, or improper operation
• Damage caused by accidents
• Reporting of claim after 7 days from the date of damage/claim arising

III. MODE AND MANNER OF WARRANTY CLAIMS

This Section covers the manner in which you may make your warranty claims for each of the product categories.

• Please reach out to us on the contact details provided on our website within 7 days of covered issue arising
• We shall require photos and/or videos of the product in the manner that shall be explained to you by our representative
• We will also require invoice copy and warranty card (if issued) to validate the veracity of the claim
• We may require our representative to visit your address to verify the claim
• Upon verification of claim through photos/videos or visit as the case may be, we may at our sole discretion, repair, partly replace or fully replace the product subject to availability of stock
• If repair or replacement is not possible, we may partially refund the purchase price proportionate to the time remaining of warranty term
• In case of the product having been discontinued, we may at our discretion, offer pro-rata refund or replacement with an equivalent new model of the product.
• In case of mattresses, replacement of the product shall only be provided if warranty claim is raised within 1 year from the date of purchase, and all valid warranty claims after such period shall be disposed with pro rata refund of the purchase price
• All resolutions to be provided against a warranty claim are at our discretion based on the availability of resources, material and products
• Wherever offered, refund shall be provided to your bank account
• Rejection of any of the offered solution to the warranty claim shall disentitle you from making any further warranty claims